How Crew Collective improved operations with Archie
21,000+
users
Historic
coworking café
Recognized
for unique design
Product used
Headquarters
Montreal, QC, Canada
Industry
Coworking
Size
21,000+ users
About the company
Crew Collective & Café is more than just a coworking space — it’s a landmark. Located in Montreal’s historic former Royal Bank of Canada building, it blends elegance and productivity in one of the most inspiring environments in the world.
The challenge
Balancing public access with a premium coworking experience
Because Crew Collective serves both the general public and private members, managing space and bookings was complex. Their previous platform created friction, especially around reservations, which led to a drop in usage.
They needed:
A better booking system for hot desks, meeting rooms, and event spaces
A smooth way for both frequent users and one-time guests to reserve space
Automation for membership management and user permissions
The ability to create different access levels for members, depending on things like hours, credit use, and space access
A visitor check-in system that ensured safety and real-time tracking
It was clear they needed a platform that matched the high standards of their space, both in looks and in functionality.
The solution
A smooth booking system with smart automation and guest-friendly features
Archie stepped in with a flexible, easy-to-use solution tailored to Crew Collective’s unique setup.
With Archie Coworking, the booking experience was completely revamped. Guests can now book a space directly from the website using guest checkout — no login required. This small change made a big impact, especially for one-time or casual visitors.
For regular users, the Archie mobile app gave them quick, on-the-go booking at any time. Behind the scenes, Crew Collective’s admin team can now easily manage member types, automate permissions, and handle access rules — all with much less manual work.
Archie also introduced Crew Collective to the Visitors app, which made it easy to handle check-ins and keep logs updated in real time. Visitors receive a QR code and complete a digital health check before arriving.
The result
Smoother coworking operations and happier members
Since switching to Archie, Crew Collective has seen an increase in space usage and customer satisfaction. Bookings are now frictionless, whether from the website or mobile app, and managing memberships is faster and simpler. With Archie taking care of the day-to-day logistics, Crew Collective’s team can focus on what they do best.
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