Montreal CoWork improves the member experience with Archie

The challenge

Replacing outdated software with a simpler, smarter solution

Montreal CoWork wanted to upgrade their coworking management platform. Their old system was clunky, hard to use, and required too much training for both staff and members.

With their wide range of services and focus on customer satisfaction, they needed a platform that was efficient, flexible, and easy to use.

The solution

A seamless booking system with smart automation and strong reporting tools

Archie stepped in and made an immediate difference. The new booking and check-in process became fast and simple — no learning curve, no confusion. Members could now reserve spaces through the website or mobile app in just a few taps, while staff spent less time answering questions or fixing booking issues.

Archie’s smart automation tools helped streamline billing and invoicing, including the ability to send invoices after a booking ends (especially useful when add-ons are used) and automate pro-rata billing for memberships.

Behind the scenes, Montreal CoWork gained access to detailed analytics and reports, like occupancy rates, revenue forecasting, and inventory usage, all available directly from the dashboard or exportable with just a few clicks.

The result

Fewer admin headaches, more time to focus on the member experience

Thanks to Archie, Montreal CoWork now runs more smoothly on both the member and management sides. They’ve eliminated the friction that came with their previous system and replaced it with a streamlined platform that fits their business perfectly. With Archie handling the backend, the team can focus on growing the space, fine-tuning their services, and supporting their community.