Running a coworking space comes with a lot of juggling (sadly, not as entertainment for your members). You need to manage memberships, bookings, billing, visitors, and community engagement. With the right coworking management software, this becomes easy.
One of the best platforms in the industry for all this is Nexudus. It has been helping coworking spaces for over a decade, and… Well, since you’re here, you must be considering it as an option for your space.
But is it the right choice? Do you really need all the features Nexudus offers? In this guide, we’ll walk through the good, the bad, and a full overview of Nexudus’ features so you can decide whether it is the right fit or if an alternative would be a better option.
💡 TL;DR:
Nexudus is an all-in-one coworking software that handles the essentials, like bookings, billing, CRM, and engagement. It’s best suited for mid-sized and large coworking operators that run multiple locations, need in-depth reporting and customization, and have the resources to familiarize their teams with all the features offered.
For coworking spaces with fewer locations and up to 200 active members, platforms like Archie offer a more user-friendly experience. Setup is simpler, the UI is more modern, and the depth of features is just right to not feel overwhelming.
Nexudus software review
What is Nexudus?
Nexudus is one of the most comprehensive coworking software solutions designed to help coworking spaces manage their operations. It was founded in 2012 by Carlos Almansa and Adrian Palacios, who noticed that coworking space operators were juggling multiple tools to handle the tasks at hand.
The duo built Nexudus as an all-in-one solution that handles bookings, billing, member management, and community engagement from a single platform. A classic example of finding a problem with something you like, and creating the best solution available, if you ask me.
Over the years, the company has grown steadily while maintaining its focus on flexibility and customization. And that brings us to today. With 3,000+ coworking spaces across 90+ countries using the software, Nexudus has really established itself as one of the best platforms in the industry.
There are plenty of things to cover, so let’s get started with a quick look at why Nexudus is so successful, as well as what they’re still refining to this day.
Nexudus strengths
🟢 All-in-one platform. Handles bookings, billing, CRM, community features, and analytics without needing multiple tools. Users consistently mention that Nexudus covers everything they need in one place.
🟢 Highly customizable. Access to HTML/CSS code allows for deep customization of the member portal. As one Capterra reviewer noted, while other products let you change logos and colors, Nexudus lets you “really change things if you want to or build your very own version of the portal.”
🟢 Scales well. Built to handle multi-location operations and hundreds of members. Operators running large networks report that Nexudus “keeps up as they grow”, with webhooks and API capabilities for custom integrations.
🟢 Strong analytics. Advanced reporting and AI-powered insights through Nexudus Explore give you data-driven decision-making tools that go beyond basic usage statistics.
🟢 Extensive integrations. With 80+ native integrations across payment processors, access control systems, and other tools, Nexudus has one of the most extensive suites of integrations you can find.
Nexudus limitations
🔴 Steep learning curve. Probably the most common complaint is that Nexudus can be a bit overwhelming to learn. Across most reviews, the main drawback mentioned is that the platform is hard to learn.
🔴 The interface is not as modern. Some areas of the admin dashboard feel less modern than those of newer competitors. While it’s functional and is still being refined, it’s not necessarily the easiest to navigate.
🔴 The setup can be time-consuming. Getting Nexudus configured correctly requires significant effort. Defining custom modules and workflows can be “resource-intensive” and largely manual. Some reviewers note that a few features for simple tasks are overcomplicated.
🔴 Support inconsistency. While the verdict for the customer support is great, others report slower response times or vague responses. We’ll go into much more detail on specific support reviews below.
While Archie and Nexudus offer similar coworking features on paper, they feel very different in everyday use. Archie focuses on a clean, modern experience that is easy for both members and admins to pick up, with simple and predictable pricing. Nexudus is more configurable but can feel heavier to manage and budget for:
💡 Concerned about migrating from another platform? Archie offers software migration support to make the transition smoother.
Nexudus key features and differentiators
Based on what we’ve covered thus far, there’s one thing that’s clear. Nexudus covers pretty much every aspect of running a coworking space, including:
Space management & bookings
The booking system lets members reserve meeting rooms and desks through the member portal or mobile app. You can display real-time availability and set up booking rules (like cancellation policies or minimum booking times). The platform supports hot desking, dedicated desks, meeting rooms, and other resources.
Through Nexudus’ many integrations, you can automate check-ins through Wi-Fi detection or kiosk systems, create 3D floor plans, and unlock doors automatically when someone has an active booking with the help of access control systems.
Memberships & billing
Nexudus handles recurring memberships, one-off products, day passes, and complex pricing structures. You can set different rates based on membership level, time of day, or duration. Since it integrates with many payment gateways for credit cards, direct debit, and other payment methods, it improves transaction success and the overall customer experience.
In terms of billing, it all happens automatically. Nexudus sends invoices, collects payments, applies late fees, and manages account ledgers. It handles tax calculations and can generate additional invoices for bookings or purchases made between regular billing cycles.
CRM & lead management
The built-in CRM module tracks leads, opportunities, and your sales pipeline. You can log tours, manage prospects in a drag-and-drop interface, and set up automated tasks or reminders for follow-ups.
All member and lead data live in a single database, preventing duplication and making communication easier.
Community & member engagement
Nexudus provides a white-label member portal and mobile app (Passport) where members can interact with one another. Features include a member directory, discussion boards, news feeds, event listings with RSVP and ticketing, and a perks marketplace.
There’s also a help desk feature for support tickets and a churn dashboard that helps you track engagement metrics and improve retention.
Access control & security
The platform automates physical access by integrating with door systems like Kisi, Salto KS, Brivo, and DoorFlow. When someone’s membership is active, or they have a booking, doors unlock automatically.
The system can issue unique PIN codes or RFID permissions, manage visitor check-ins through the NexIO iPad app, and track package deliveries. Wi-Fi network check-ins can automatically mark members as present when they connect to your space’s network.
Analytics & reporting
Nexudus offers built-in reports covering financials, usage patterns, and membership analytics. Reports can be exported to PDF or Excel formats.
The newer Nexudus Explore module provides custom dashboards and advanced analytics, including AI-powered predictions. This module costs extra but gives operators the ability to slice and dice data however they need.
Companion apps
Nexudus comes with several companion apps:
- Passport: Main member app for bookings, community interaction, and account management (iOS and Android); available for the base price, or as white-label (more on this below)
- NexIO: Front-desk tablet app for visitor and member check-ins
- NexDelivery: Mail and package delivery management
- NexBoard: Meeting room display panels
All of these are included in your subscription, though the white-label version of Passport (with your own branding) costs extra.
Speaking of white-label…
Customization (AKA the differentiator)
Unlike most coworking platforms that only let you change logos and colors, Nexudus gives you direct access to the HTML and CSS code of the member portal. This means you can completely redesign the user interface if you have the technical skills (or hire someone who does).
This level of customization is unique in the coworking software market and is one of Nexudus’s strongest differentiators for operators who want complete control over their brand experience.
Nexudus integrations
We’ve mentioned Nexudus’ integrations, but let’s actually dive deeper into these. The platform offers over 80 native integrations across several categories:
- Payment processing: Stripe, PayPal, Square, GoCardless, and 100+ payment gateways
- Accounting: Xero, QuickBooks, Sage
- Access control: Kisi, Salto KS, Brivo, DoorFlow, RemoteLock
- Communication: Slack, Mailchimp, Twilio
- Productivity: Google Workspace, Microsoft 365, Zapier
If you have developers on the team, you can also use the REST API to build custom integrations. Each resource has its own URL and operates independently, which, in developer talk, means more flexibility.
Nexudus pricing
The base price is $150 per month per location for up to 80 users. The monthly cost increases based on the number of active users at each location. For Nexudus, active users are those with a current membership or who have been invoiced or made a booking in the last 30 days. Other contacts stay in your CRM at no cost.
The base plan includes most of Nexudus’ features, like:
- All core modules (memberships, bookings, billing, CRM, community portal)
- Certain integrations (some of them are paid add-ons, as we’ll cover below)
- Standard Passport by Nexudus member app (not white-labeled)
- Learning portal and help center
- 24/7 email support
Add-ons and extras
- White-label mobile app: $150/month for up to 5 locations (you’ll also need an Apple developer account at $99/year to publish the iOS app).
- Explore Pro analytics: $100/month + $25/month per location for advanced dashboards.
- Nexudus Academy training: $150/month for one location + $25/month per additional location (3-month minimum).
- Integrations: Nexudus charges extra for certain integrations, like ACT365. The full list is available on their help center.
- Onboarding: While Nexudus appears to offer free onboarding, there are a few “Training packages” listed on their pricing page.
By now, you have a sense of what Nexudus can do and where it stands out. Let’s break down the real-world experience based on what actual users say on G2, Capterra, and Software Reviews.
Nexudus reviews
Users love that Nexudus eliminates the need for multiple tools. One Capterra reviewer summed it up perfectly: “Automatic billing, credit card/ACH, RFID and WiFi check-in, visitors, bookings, ticketing, directory, messaging and basic CRM” all work together in one platform. Another user on G2 highlighted how they can “create different plans for people who use our premises and each plan can be customized to the benefits for that plan.”
One of the main features operators praise is the customization. This is where Nexudus truly differentiates itself. For operators who need complete brand control, this level of access is one of the best in the coworking software market. A Capterra reviewer explained: “This is the only tool we found that gives you full control over the member portal look and feel and user journeys. Other products have some white-labelled features (change your logo, colors, basic layout), but Nexudus gives you direct access to the HTML files, which means you can really change things if you want to or build your very own version of the portal.”
Users running larger operations consistently mention that Nexudus keeps pace with growth. As one reviewer noted on SoftwareReviews: “It’s been around for many years now so it has a breadth of features that other options may lack.” The platform handles multi-location operations without breaking, and its API capabilities enable custom integrations as your space’s needs evolve.
When support is good, it’s really good (so much so that one person from the support team gets mentioned constantly).
Users also appreciate the platform’s reliability. One Capterra user described it as “solid, grows with you, has great features and a great team behind it.” For day-to-day operations, Nexudus delivers consistent performance without frequent downtime or breaking changes.
On the flip side, the learning curve is the most consistent complaint across every review platform. One G2 reviewer was blunt: “Nexudus is not user-friendly at all. It is overcomplicated and training takes a long time with constant referral to FAQs in order to get anything done.” A SoftwareReviews user noted: “Some features are not easy to understand due to abundance of details,” and recommended that when setting up the product, you should “concentrate on the details and double check their functionalities first yourself before making it public. This avoids possible mistakes.”
While functional, the UI doesn’t delight. Users who’ve experienced sleeker apps notice the difference. One G2 reviewer mentioned: “I think the client interface could use some visual work to bring it up to the standard shown on the Admin side, it’s a lot more aesthetically pleasing.”
Some users report problems with integrations and the CRM system. A SoftwareReviews review detailed serious issues: “Integrations are not properly tested before they are launched on the platform. We ended up being the guinea pig and wasted months of back and forth with Nexudus and another company trying to troubleshoot all the issues for them.” The same reviewer noted: “The CRM system is not intuitive and creates two accounts for one person if they are a lead that then becomes a customer.”
So, relaying back to the main question we asked at the start: Is Nexudus best suited for you?
Who is Nexudus best suited for?
Based on its features and limitations, Nexudus is a good choice if you:
- Run mid-sized to large coworking spaces (200+ active members or multiple locations)
- Need deep customization and want complete control over your member portal’s design
- Rely heavily on data and analytics for business decisions (and you’re willing to pay for it additionally)
- Don’t mind investing time upfront to get the platform configured correctly
It’s less ideal if:
- You are just starting out or have fewer than 50 members — this level of complexity can be overkill
- Prioritize ease of use and modern design over configurability
- Want to get up and running quickly without extensive setup
- Prefer something that works well out of the box rather than a tool you need to customize
Luckily, we know an alternative.
Nexudus alternative: Why teams choose Archie
Archie provides similar core functionality to Nexudus but with a different philosophy: ease of use over deep configurability. Here’s how they compare and why some operators prefer Archie over Nexudus.
All the core coworking features
Both platforms handle the fundamentals: membership management, resource booking, automated billing, visitor management, community engagement, and white-label member apps. You won’t miss out on essential features by choosing either one.
Archie also includes solid coworking analytics, though you won’t get as deep data analysis and custom dashboards as Nexudus.
While Archie has fewer pre-built integrations than Nexudus, the platform has an open API and connects to hundreds of apps through Zapier. See the full list of Archie’s integrations.
Modern and user-friendly UI
This is where Archie consistently wins. The platform is designed to be intuitive and “consumer-grade” in its experience. Archie has a 4.9/5 rating on G2, largely due to its usability.
If you want something that both your staff and members can use right away, Archie delivers that experience. The mobile app is a good example. Both offer white-label apps, but Archie’s is often described as more modern and intuitive while still delivering all the functionality members need.
Customization
This is where the platforms diverge most significantly.
Archie provides white-label branding (your logo, colors, domain) but doesn’t give code-level access. You work within Archie’s polished interface and can customize themes and branding, but not the underlying structure.
For most operators, Archie’s level of customization is more than enough. The standard interface is already polished and professional.
If you need to completely rebuild the UI of your member portal, Nexudus is your option. If you’re happy with a beautiful, ready-to-use interface that matches your brand, Archie delivers that without the complexity.
Transparent pricing
While both platforms share a base plan, Archie is a bit more transparent. For Archie, a user is active when they book or hold a plan. Visitors and event attendees don’t count. The same person across multiple locations only counts once.
Pricing is as follows:
- Starter: $165/month (billed annually) for 1 location and 100 active users
- Pro: $257/month (billed annually) for 2 locations and 200 active users
- White-label app: $90/month per location
The verdict
Nexudus is a powerful, mature platform that can handle virtually any coworking operation, from single locations to large multi-site networks. It offers a comprehensive feature set and deep customization options, making it a strong choice for mid-sized to large operators with the resources to manage a more complex system.
However, the steep learning curve and dated interface in some areas can be an issue. If you’re a smaller operator without technical resources, or if you prioritize ease of use and modern design over configurability, platforms like Archie may be a better fit.
So, choose Archie if you want something polished and easy to use that you can roll out quickly. It delivers the same core features with a more intuitive interface, faster and cheaper setup, and transparent pricing without a long list of add-ons to worry about.
Sources
- Nexudus feature and pricing pages
- Help Center articles
- Demo videos
- G2, Capterra & Software Reviews profiles
- Archie’s product research
Alexios Georgakopoulos
Archie’s Content Writer, coffee fiend, and resident Gen Zer who hates working in offices but loves writing about them. When he is not deep in hybrid work and coworking topics, he is obsessing over a new hobby that will probably last about a day.
