- Originally published: June 17, 2022
- Last updated: January 28, 2025
Have you ever wondered who makes coworking spaces so welcoming and enjoyable?
That person is the coworking community manager. They are often the hidden heroes who do more than just manage the space.
In this guide:
What is a community manager?
In coworking spaces, a community manager makes sure everything runs smoothly while creating a productive and enjoyable environment.
They welcome new members, help them get comfortable, encourage people to connect, and plan events like meetings and social gatherings. They also solve any problems that come up, keep the workspace clean and well-equipped, and promote the space to bring in new members and create partnerships with other businesses.
What does a community manager do?
A coworking community manager plays many different roles to make sure the workspace is a great place to work. The main coworking space community manager roles and responsibilities are:
1. Bringing in new members
- Tours and welcoming new members: They give tours to people interested in joining and help new members settle in. This includes showing them around the space and explaining all the available facilities and services.
- Keeping members happy: They create plans and activities to keep current members engaged and satisfied, ensuring they enjoy and stay in the coworking space.
- Marketing and promotion: They actively advertise the coworking space to attract new people. This might include using social media, email campaigns, or local advertising to spread the word.
2. Helping current members thrive
- Building a community: They take the time to get to know each member, understand what they need, and help them connect with others for possible collaborations or support.
- Solving problems: If any issues or disagreements arise among members, the community manager steps in to help resolve them quickly and fairly.
- Collecting feedback: They regularly ask members for their opinions and suggestions to improve the coworking space and its services.
3. Managing the space
- Space maintenance: They maintain good relationships with the building owner, handle interactions with neighboring offices, and ensure the workspace is clean, safe, and comfortable for everyone.
- Supplier management: They work with different suppliers, such as internet providers or cleaning companies, to make sure all services run smoothly without interruptions.
- Managing partnerships: They often form connections with other businesses to provide special deals ensuring for members (partnering with a nearby coffee shop to offer discounts to members, for example).
4. Being the friendly face of the space
- Answering calls: They are the first point of contact for anyone calling the coworking space, answering questions, and directing calls to the right people.
- Scheduling tours: They organize and confirm appointments for people who want to visit and see the space.
- Handling mail and packages: They manage incoming mail and deliveries, ensuring that members receive their packages promptly and securely.
In smaller coworking spaces with fewer staff members, a community manager often takes on all these responsibilities. In bigger coworking spaces, a few community managers might focus on just one or two of these areas of operations.
Essential skills & qualities of a coworking community manager
Now that we’ve got the community manager roles and responsibilities out of the way, let’s focus on what makes a community manager truly outstanding. Here are the key traits that set them apart:
- People skills: A great community manager makes sure that everyone, whether they’re thinking about joining or already part of the space, feels appreciated and important. They listen to members’ ideas, handle any concerns with care, and take feedback seriously to improve the community.
- Responsibility and ownership: They take full responsibility for how the coworking space operates. This means keeping track of the essentials: like finances, member interactions, and any challenges that come up.
- Genuine engagement: Outstanding managers bring their own interests and passions into their interactions with members. They create meaningful connections by sharing their experiences and encouraging others to do the same, making the community feel more personal and vibrant.
- Strong dedication: The coworking community’s success relies heavily on the manager’s enthusiasm and commitment. It’s crucial to find someone who truly believes in the space’s mission and is passionate about supporting its values. Their excitement helps inspire and motivate everyone in the community.
When should you hire a coworking space community manager?
For starters, if your coworking space is getting bigger and attracting more members, handling everything by yourself can become too much. A community manager can handle everyday operations like managing bookings, answering questions, and working with suppliers. This lets you focus on other important parts of your business.
Another reason to hire a community manager is if you see that members are not as engaged or connected as you want them to be. A community manager can plan events, help people connect, and create activities that bring everyone together, making the community more active and friendly. If you want to improve the overall experience for your members, a community manager can work on making the space welcoming, addressing any issues, and finding ways to make the space more enjoyable and effective.
Another important area where a community manager can help is improving communication and regularly getting feedback from members. They can set up ways to listen to what your community needs and make improvements based on that feedback.
If you notice these signs, it might be the right time to bring a community manager on board to help your coworking space thrive and keep your members happy.
Coworking community manager job description examples
Below are some examples of coworking community manager job descriptions and a template to help you find the right person for your team.
FAR.Labs’ Coworking Space Manager Job Description
In this example, FAR.Labs, a coworking hub for about forty-five members working on AI safety, is looking for a Coworking Space Manager to handle the daily operations of the space. This includes giving office tours, welcoming new members, organizing events, designing the office layout, managing administrative tasks, providing excellent customer service, and working with vendors like cleaners and caterers.
The ideal candidate has over two years of office management experience, is organized and good at communicating, and knows how to use Google Workspace.
Community Associate Job at Spacemade
As advertised at Coworkies, Spacemade is looking for a friendly and energetic Community Associate to join its team in Putney. This full-time role involves being the main person members interact with, making sure they feel welcome, safe, and happy. The job includes organizing fun events, helping new members settle in, conducting workspace tours, and managing front desk tasks. It also involves handling sales activities, creating newsletters, and working with the marketing team to offer perks to members.
The ideal candidate has experience in customer service, sales, hospitality, or retail and strong organizational skills. They must also be motivated and comfortable working with a team, and experience in a start-up environment is a plus.
Community Manager Job Description from THRIVE | Coworking
THRIVE | Coworking is looking for a friendly and organized Community Manager to help grow and support their community. The tasks will include planning events like breakfasts and happy hours, helping new members join and existing members leave, managing mail services, giving tours of the workspace, handling membership payments, and keeping the space clean and well-stocked.
The ideal candidate has a bachelor’s degree, experience in hospitality or customer service, and strong communication and organizational skills. They should be good at planning their work, solving problems, and providing excellent service to members.
Community manager job description template
[Your Space] Coworking Space Manager Job Description
About [Your Coworking Space]
We are [Your Location]’s top coworking space, focused on [Unique Selling Point]. Our mission is to provide an inspiring office environment that supports startups, freelancers, nonprofits, and creative professionals. We pride ourselves on building a local community where members can achieve great things, all thanks to our friendly and welcoming approach.
Role Overview: Coworking Space Community Manager
We’re looking for a friendly, organized, and detail-oriented Community Manager to join our coworking space. As the Community Manager, you will be the welcoming face of our space, helping to grow our community by enhancing member experiences and managing daily tasks smoothly. This role offers the chance to lead a mission-driven business with full support from the owners and plenty of opportunities for personal and professional growth.
What You’ll Do
As our Community Manager, you will:
- Create a Friendly Atmosphere: Ensure our members feel happy and welcome every day.
- Build Community: Organize events, introduce members to each other, set up mentorship programs, and manage online communications.
- Support Members: Understand and help with the business and personal goals of our members. Quickly and fairly resolve any conflicts.
- Manage Membership: Help new members join and assist those who are leaving. Explain membership contracts, rules and regulations, and relevant laws.
- Plan Events: Create and manage a variety of events each quarter, handle budgets, and take care of all event details like food and setup.
- Develop Business: Help achieve sales goals, give tours to potential members, connect with local media, and maintain good relationships with vendors and landlords.
- Manage Facilities: Ensure all facilities like Wi-Fi, kitchen, and printers work well. Suggest new features or perks and handle maintenance and cleaning.
What We’re Looking For
- Education: Bachelor’s degree.
- Experience: 2-4 years in sales or customer service roles.
- Skills:
- Strong project management.
- Comfortable using tech tools commonly found in coworking spaces (e.g. Google Workspace, Slack, Archie).
- Experience with social media and creating content.
- Excellent organizational and communication skills.
- Personal Traits:
- Good people skills.
- Ability to work independently.
- Fluent in English; other languages are a plus.
- High ethical standards, empathy, and reliability.
- Legal Requirements: Authorized to work in [Your Location].
Why Join Us?
At [Your Coworking Space], you’ll be part of a vibrant community where you can grow both personally and professionally. We offer a supportive and friendly work environment where your ideas are valued and your growth is encouraged. If you love working in collaborative settings and are ready to manage a coworking space, we’d love to hear from you.
Coworking community manager FAQ
Coworking community managers earn different amounts based on where they work, their experience, and the size of the coworking space. Here are some examples of community manager salaries:
- In the United States, new community managers usually make between $40,000 and $50,000 each year. Those with more experience can earn up to $70,000 or even $90,000 in big cities like New York or San Francisco.
- In the United Kingdom, salaries typically start around £25,000 and can go up to £50,000 in major cities like London.
- In Canada, community managers earn between CAD 45,000 and CAD 70,000 annually.
- In Australia, salaries range from AUD 50,000 to AUD 80,000 each year.
For more detailed information, you can visit websites like Glassdoor, Payscale, and Indeed, which provide specific salary details based on job titles and locations.
A community manager usually needs a bachelor’s degree in marketing, communications, business, or similar fields. They should have 2-4 years of experience in customer service or sales, and having experience in managing communities is a big plus. Good communication skills, both speaking and writing, are very important. They also need to be organized and good at solving problems. Knowing how to use digital tools like social media, CRM systems, Google Workspace, and coworking management software is important.
Besides these skills, community managers should be friendly and easy to talk to, able to work on their own, and eager to take initiative. They need to understand what community members need and show kindness and creativity when engaging them. Coming up with new ideas for events and activities helps keep the community lively and active.
Managing a coworking space means making it a friendly and comfortable place for members to work and collaborate. Community managers keep the coworking space clean, organized, and well-equipped with things like Wi-Fi and office supplies. They greet members warmly, organize events like meetups and workshops, and listen to feedback to make the space better. They also handle daily tasks such as managing memberships, processing payments, and booking meeting rooms using management software.
To ensure everything runs smoothly, community managers regularly check that all facilities are working and fix any problems quickly. They promote the coworking space through social media, emails, and local ads to attract new members. Providing excellent customer service by being responsive and helpful is key. They use coworking technology to make operations easier and keep track of finances to ensure the space is profitable. By fostering a positive culture of collaboration, respect, and inclusivity, community managers create a great environment where everyone can work and grow together.
