Have you ever wondered who makes coworking spaces so welcoming and enjoyable? Coworking community managers, that’s who. They are often the hidden heroes who do more than just manage the space.
Guide to hiring a community manager
What is a community manager?
A community manger is the reason the coworking space thrives. They welcome new members, help them get comfortable, encourage people to connect, and plan events like meetings and social gatherings. They also solve any problems that come up, keep the workspace clean and well-equipped, and promote the space to bring in new members and create partnerships with other businesses.
Occupancy, revenue, and growth only happen because someone is behind the scenes holding everything together.
What does a community manager do?
The title doesn’t capture the full scope of what coworking managers really do — it’s operations, hospitality, tech support, sales, event planning…You name it. The main coworking space community manager roles and responsibilities are:
1. Bringing in new members
- Tours and welcoming new members: They give tours to people interested in joining and help new members settle in. This includes showing them around the space and explaining all the available facilities and services.
- Keeping members happy: They create plans and activities to keep current members engaged and satisfied, ensuring they enjoy and stay in the coworking space.
- Marketing and promotion: They actively advertise the coworking space to attract new people. This might include using social media, email campaigns, or local advertising to spread the word.
2. Helping current members thrive
- Building a community: They take the time to get to know each member, understand what they need, and help them connect with others for possible collaborations or support.
- Solving problems: If any issues or disagreements arise among members, the community manager steps in to help resolve them quickly and fairly.
- Collecting feedback: They regularly ask members for their opinions and suggestions to improve the coworking space and its services.
3. Managing the space
- Space maintenance: They maintain good relationships with the building owner, handle interactions with neighboring offices, and ensure the workspace is clean, safe, and comfortable for everyone.
- Supplier management: They work with different suppliers, such as internet providers or cleaning companies, to make sure all services run smoothly without interruptions.
- Managing partnerships: They often form connections with other businesses to provide special deals ensuring for members (partnering with a nearby coffee shop to offer discounts to members, for example).
4. Being the friendly face of the space
- Answering calls: They are the first point of contact for anyone calling the coworking space, answering questions, and directing calls to the right people.
- Scheduling tours: They organize and confirm appointments for people who want to visit and see the space.
- Handling mail and packages: They manage incoming mail and deliveries, ensuring that members receive their packages promptly and securely.
In smaller coworking spaces with fewer staff members, a community manager often takes on all these responsibilities. In bigger coworking spaces, a few community managers might focus on just one or two of these areas of operations.
Essential skills & qualities of a coworking community manager
Now that we’ve got the community manager roles and responsibilities out of the way, let’s focus on what makes a community manager truly outstanding. Here are the key traits that set them apart:
- People skills: A great community manager makes sure that everyone, whether they’re thinking about joining or already part of the space, feels appreciated and important. They listen to members’ ideas, handle any concerns with care, and take feedback seriously to improve the community.
- Responsibility and ownership: They take full responsibility for how the coworking space operates. This means keeping track of the essentials: like finances, member interactions, and any challenges that come up.
- Genuine engagement: Outstanding managers bring their own interests and passions into their interactions with members. They create meaningful connections by sharing their experiences and encouraging others to do the same, making the community feel more personal and vibrant.
- Strong dedication: The coworking community’s success relies heavily on the manager’s enthusiasm and commitment. It’s crucial to find someone who truly believes in the space’s mission and is passionate about supporting its values. Their excitement helps inspire and motivate everyone in the community.
When should you hire a coworking space community manager?
For starters, if your coworking space is getting bigger and attracting more members, handling everything by yourself can become too much. A community manager can handle everyday operations like managing bookings, answering questions, and working with suppliers. This lets you focus on other important parts of your business.
Another reason to hire a community manager is if you see that members are not as engaged or connected as you want them to be. A community manager can plan events, help people connect, and create activities that bring everyone together, making the community more active and friendly. If you want to improve the overall experience for your members, a community manager can work on making the space welcoming, addressing any issues, and finding ways to make the space more enjoyable and effective.
Another important area where a community manager can help is improving communication and regularly getting feedback from members. They can set up ways to listen to what your community needs and make improvements based on that feedback.
If you notice these signs, it might be the right time to bring a community manager on board to help your coworking space thrive and keep your members happy. The work is often invisible, but essential.
How much do coworking community managers make?
Coworking community managers earn different salaries depending on where they work, how much experience they have, and the size of the coworking space. For example:
- United States: New community managers earn around $40,000–$50,000 per year, while experienced ones can make $70,000 to $90,000 in big cities like New York or San Francisco.
- United Kingdom: Salaries typically start at about £25,000 and can go up to £50,000 in major cities like London.
- Canada: Community managers usually earn between CAD 45,000 and CAD 70,000 annually.
- Australia: Salaries generally range from AUD 50,000 to AUD 80,000 each year.
For more detailed information, you can check Indeed alternatives like Glassdoor or Payscale, which offer specific salary details based on job titles and locations.
How to hire a great community manager
Create clear job profiles
When hiring community managers for your coworking space, start by creating clear and detailed job profiles. Misunderstandings about job roles can lead to high staff turnover, so it’s important to define what each position involves and what you expect from candidates. Make sure to include details about your business’s strategic direction, how the role might evolve, and exactly what part the candidate will play within your team.
As David Walker, founder of CoworkingConsulting.com, puts it:
The community manager's role doesn’t live in the title — it lives in the 1,000 invisible actions that make a space feel alive.
Use multiple job platforms
Next, broaden your search by using a variety of platforms to reach potential candidates. Since the coworking industry is quite specialized, you might not find many dedicated job boards. However, websites like Coworkies offer global listings for coworking roles. In addition, posting on well-known sites such as LinkedIn or Indeed, as well as your own website’s career section, can help you attract a wider range of applicants.
Don’t forget to use your social media channels, community forums, and personal networks. Sometimes the best candidate is just one referral away.
Make an effort during the interview process
The interview process is key to finding the right community manager for your coworking space. While interviews can be nerve-wracking for candidates, they also give you a chance to see if someone truly understands the unique demands of a coworking environment.
Go beyond simply reviewing candidate resume by asking questions about their experience with coworking, such as which services they find essential and what challenges they have faced. Check for cultural fit, not only the right skills.
Let community managers do their jobs
As a coworking space operator, you want your community managers to focus on welcoming members, building connections, hosting events, and helping your space grow. But too often, they end up stuck with tasks like fixing Wi-Fi or handling room bookings instead of doing what they do best. Outdated processes, understaffing, and unrealistic job expectations can turn the community manager role into an administrative nightmare:
Coworking spaces thrive when their people thrive. And you need to be very intentional in making that happen, because unfortunately it does not magically happen on its own. And it all starts with letting community managers be community managers — not office administrators, IT support, or financial coordinators. Some of those functions can (and perhaps should) be absorbed, but they should definitely not overtake the role entirely.
The solution? Smarter hiring and better technology. Automating things like door access, meeting room management, and invoicing can take a huge load off their plate. When you let community managers do the job they were hired for, connecting people and building relationships, your coworking space becomes more than just an office. It becomes a place where people actually want to stay, grow, and succeed.
Coworking community manager job description examples
Below are some examples of coworking community manager job descriptions and a template to help you find the right person for your team.
FAR.Labs’ Coworking Space Manager Job Description
In this example, FAR.Labs, a coworking hub for about forty-five members working on AI safety, is looking for a Coworking Space Manager to handle the daily operations of the space. This includes giving office tours, welcoming new members, organizing events, designing the office layout, managing administrative tasks, providing excellent customer service, and working with vendors like cleaners and caterers.
The ideal candidate has over two years of office management experience, is organized and good at communicating, and knows how to use Google Workspace.
Community Associate Job at Spacemade
As advertised at Coworkies, Spacemade is looking for a friendly and energetic Community Associate to join its team in Putney. This full-time role involves being the main person members interact with, making sure they feel welcome, safe, and happy. The job includes organizing fun events, helping new members settle in, conducting workspace tours, and managing front desk tasks. It also involves handling sales activities, creating newsletters, and working with the marketing team to offer perks to members.
The ideal candidate has experience in customer service, sales, hospitality, or retail and strong organizational skills. They must also be motivated and comfortable working with a team, and experience in a start-up environment is a plus.
Community Manager Job Description from THRIVE | Coworking
THRIVE | Coworking is looking for a friendly and organized Community Manager to help grow and support their community. The tasks will include planning events like breakfasts and happy hours, helping new members join and existing members leave, managing mail services, giving tours of the workspace, handling membership payments, and keeping the space clean and well-stocked.
The ideal candidate has a bachelor’s degree, experience in hospitality or customer service, and strong communication and organizational skills. They should be good at planning their work, solving problems, and providing excellent service to members.
Community manager job description template
[Your Space] Coworking Space Manager Job Description
About [Your Coworking Space]
We are [Your Location]’s top coworking space, focused on [Unique Selling Point]. Our mission is to provide an inspiring office environment that supports startups, freelancers, nonprofits, and creative professionals. We pride ourselves on building a local community where members can achieve great things, all thanks to our friendly and welcoming approach.
Role Overview: Coworking Space Community Manager
We’re looking for a friendly, organized, and detail-oriented Community Manager to join our coworking space. As the Community Manager, you will be the welcoming face of our space, helping to grow our community by enhancing member experiences and managing daily tasks smoothly. This role offers the chance to lead a mission-driven business with full support from the owners and plenty of opportunities for personal and professional growth.
What You’ll Do
As our Community Manager, you will:
- Create a Friendly Atmosphere: Ensure our members feel happy and welcome every day.
- Build Community: Organize events, introduce members to each other, set up mentorship programs, and manage online communications.
- Support Members: Understand and help with the business and personal goals of our members. Quickly and fairly resolve any conflicts.
- Manage Membership: Help new members join and assist those who are leaving. Explain membership agreements, coworking space rules, and relevant laws.
- Plan Events: Create and manage a variety of events each quarter, handle budgets, and take care of all event details like food and setup.
- Develop Business: Help achieve sales goals, give tours to potential members, connect with local media, and maintain good relationships with vendors and landlords.
- Manage Facilities: Ensure all facilities like Wi-Fi, kitchen, and printers work well. Suggest new features or perks and handle maintenance and cleaning.
What We’re Looking For
- Education: Bachelor’s degree.
- Experience: 2-4 years in sales or customer service roles.
- Skills:
- Strong project management.
- Comfortable using tech tools commonly found in coworking spaces (e.g. Google Workspace, Slack, Archie).
- Experience with social media and creating content.
- Excellent organizational and communication skills.
- Personal Traits:
- Good people skills.
- Ability to work independently.
- Fluent in English; other languages are a plus.
- High ethical standards, empathy, and reliability.
- Legal Requirements: Authorized to work in [Your Location].
Why Join Us?
At [Your Coworking Space], you’ll be part of a vibrant community where you can grow both personally and professionally. We offer a supportive and friendly work environment where your ideas are valued and your growth is encouraged. If you love working in collaborative settings and are ready to manage a coworking space, we’d love to hear from you.
Coworking community manager FAQ
A community manager is the friendly face of a coworking space, making sure everything runs smoothly and everyone feels welcome. They greet new members, organize fun events, and help connect people so that everyone can work well together. They also handle daily tasks like answering questions, solving problems, and keeping the space organized and well-equipped. Overall, they create a positive environment where members can thrive and enjoy their work.
A community manager usually needs a bachelor’s degree in marketing, communications, business, or similar fields. They should have 2-4 years of experience in customer service or sales, and having experience in managing communities is a big plus. Good communication skills, both speaking and writing, are very important. They also need to be organized and good at solving problems. Knowing how to use digital tools like social media, CRM systems, Google Workspace, and coworking management software is important.
Besides these skills, community managers should be friendly and easy to talk to, able to work on their own, and eager to take initiative. They need to understand what community members need and show kindness and creativity when engaging them. Coming up with new ideas for events and activities helps keep the community lively and active.
A successful community manager is someone who is friendly, organized, and great at communicating. They make sure everyone feels welcome, plan fun events that bring people together, and quickly solve problems when they come up. They use coworking technology to stay on top of daily tasks and keep important details in order, all while building strong relationships with members.
A community manager spends their day making sure the coworking space runs smoothly and that everyone feels welcome. They greet new members, plan events, and connect people so that everyone can work together happily. They handle daily tasks like answering questions, solving problems, and keeping the space organized and well-equipped. They also check on the facilities, work with vendors, and listen to feedback to keep improving the community experience.
Managing a coworking space means making it a friendly and comfortable place for members to work and collaborate. Community managers keep the coworking space clean, organized, and well-equipped with things like Wi-Fi and office supplies. They greet members warmly, organize events like meetups and workshops, and listen to feedback to make the space better. They also handle daily tasks such as managing memberships, processing payments, and booking meeting rooms using management software.
To ensure everything runs smoothly, community managers regularly check that all facilities are working and fix any problems quickly. They promote the coworking space through social media, emails, and local ads to attract new members. Providing excellent customer service by being responsive and helpful is key. They use coworking technology to make operations easier and keep track of finances to ensure the space is profitable. By fostering a positive culture of collaboration, respect, and inclusivity, community managers create a great environment where everyone can work and grow together.
Berenika Teter
Archie's Content Manager, fueled by filter coffee and a love for remote work. When she’s not writing about coworking spaces and hybrid workplaces, you can probably find her exploring one.
